Refund Policy
The store issues it. We help you get it.
Apple and Google control refunds, not us. One email and we tell you exactly where to click.
1. Refunds are handled by the store
Because purchases go through Apple or Google, the refund is issued by them, not by us. We cannot move money back to your card ourselves — only the store that charged you can do that.
That said, we will help. Email 285658421@qq.com with the word “refund” and we will tell you exactly which link to use and what to write. We reply within 3 business days.
Both stores give you a 14-day window for a no-questions refund in most regions. After that, it is at their discretion — and we will support your request if the app did not work for you.
2. How to request one
Email 285658421@qq.com with the subject line “Refund”.
Include either the email you bought with, or your Apple/Google order number (it is in the receipt email those stores sent you). That is all.
Refunds go back to the payment method you used. Cards typically take 3 to 5 business days to show the credit, depending on your bank.
You can also request the refund directly from the store, which is often faster: reportaproblem.apple.com (Apple) or Google Play refund help.
3. When we would decline
There is essentially one case: detected fraud or abuse, such as a stolen card, or repeatedly buying and refunding. Outside of that, we cannot think of a reason we would say no.
We deliberately do not have clauses like “no refund after N uses”. At this price, a clause like that causes more disputes than it prevents.
4. Your statutory rights
The policy above is in addition to your legal rights, not instead of them.
- European Union and EEA: you have a 14-day right of withdrawal from the date of purchase, for any reason, under the Consumer Rights Directive. Where you expressly consent to immediate access and acknowledge that you lose the withdrawal right, that right ends when the digital content is supplied — but we will still help you request a refund in that window regardless.
- United Kingdom: you have equivalent rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Consumer Rights Act 2015.
- Australia: our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
- Other regions: any mandatory local consumer protection applies in full.
Nothing in this policy excludes, restricts, or replaces your statutory rights. If this policy conflicts with your legal rights, your legal rights win.
5. Contact
Refunds and billing: 285658421@qq.com — we reply within 3 business days.
Privacy: 285658421@qq.com
Apple billing: support.apple.com/billing
Google Play: support.google.com/googleplay
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